Shipping policy

At Awkward Tortuga, we prioritize swift and reliable delivery of your orders.

Shipping Method:

  • We exclusively utilize USPS Priority Mail for all shipments to ensure prompt and efficient delivery of your purchases.

Shipping Time:

  • Orders typically ship within 5 - 7 business days of purchase confirmation. This allows enough time to engrave your item and add any finishes to your item. 
  • USPS Priority Mail offers expedited shipping, with estimated delivery times ranging from 1 to 3 business days within the United States.

Tracking Information:

  • Once your order is processed and shipped, you'll receive a confirmation email containing tracking details, allowing you to monitor the progress of your shipment.

Shipping Rates:

  • Our shipping rates are calculated based on USPS Priority Mail rates, determined by package weight and destination.

International Shipping:

  • Currently, we offer shipping exclusively within the United States via USPS Priority Mail. We apologize for any inconvenience regarding international shipping.

Order Status:

  • You can check the status of your order by logging into your account on our website. For any queries or assistance regarding your order, feel free to contact our Customer Service team.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate. We are not responsible for shipments lost due to incorrect addresses.

Delays or Issues:

  • While we strive to provide timely deliveries, please note that unforeseen circumstances or carrier delays may occasionally impact shipping times. We appreciate your patience and understanding in such situations.

For any further inquiries regarding our shipping policy or assistance with your order, please don't hesitate to reach out to our Customer Service team. Your satisfaction is our priority!